Leica customer service is top notch!

Laker Taker

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I lost a lens cover off of my Leica Geovids on my moose hunt. I called Leica late last week to inquire about a new cover. The lady that answered the phone was great, the only question she asked was my name and address. When I checked the mail last night there was a package with a complete new set of lens covers at no cost and super quick shipping.
 

bkmail

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Good to hear. Leupold does the same in my experience.
Great to see customer service is still top notch at some of the retailers these days.
BK
 

Bushwhack Jack

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Wow. That's interesting. Because I have had almost the complete opposite results on warranties and repairs. Of course I actually have a scratched lens on my leica binoculars. I am curious what number you called. I might give it a try.
 

northway

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Please post the number you called. I'm done with Leica. Time for Swaro.
 
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