I figured it was time to tune up my small outboard. Maybe new plugs, new water pump, it stopped peeing, have the tiller handle nobby rewelded, general maintenance stuff. Over the years this outboard has performed flawless, always took a little coaxing to start but always fired and ran good every time. That's until I took it to an outboard shop in Anchorage for the tune up. Frankly I should have done the work myself and wanted to but I was short on spare time.
First of all, when I picked up the water pump was not replaced like I had asked, not even inspected. This was a result of the people in the front office paying more attention to the forever ringing off the hook phone line than a customer with cash and motor in hand. I passed between two different people and consequentially the work order did not reflect my requests.
Secondly, they said they fixed the peeing problem. WRONG! After the first 5 seconds of running the motor stopped peeing. ***
The frame of my outboard sports a knob that prevents the handle from being pushed down. I asked for that to be fixed. No problem they said, it wasn't 30 minutes before that busted off from light pressure. This was an amateurish bubble gum weld that look like something straight out a back yard fix. I could have done that.
What really left me livid is the motor would fire and run for no more than 10 seconds before it flooded and spewed gas out of the carb. All of this happened on the first startup after JKimberly maintained my outboard. So I immediately called him up while on the lake. His response, there's nothing I can do about that, it ran fine in the shop, sorry. After a few more minutes on the phone it was obvious I was hosed by this joke. I was fighting mad.
How is it possible I was charged money for maintenance and they made the outboard run worse after they "performed maintenance."
The problem was a stuck float and I believe the problem was from bad gas on their part. The motor didn't even run long enough to take fuel from my tank, so my gas was not the problem. I have always kept my tank full of clean gas to prevent problems. I am so disappointed a company would pull such crap on a paying customer.
Never again will I let this joke touch any of me equipment. NEVER. The outboard ran worse after leaving his shop and he said there is nothing he can do about it. I guess they call that customer service.