So I bought a 1 year old 260 Pacific Cruiser last May with twin 150hp Yamahas and the full cabin and head configuration. Not long after I got it the door fell off the ice box. It wasn't the previous owners fault. The ice box had a cheap plastic frame that when mounted had no backbone. It resulted in the plastic frame of the ice box cracking which resulted in the frame on the ice box cracking and finally breaking. Point is the ice box isn't made by Hewes and I'm not the original owner so I'm not covered under warranty for anything but the hull.
Being the hopeful guy that I am I contacted Hewes, told them the problem, and sent them a few photos just to see what they would say. Heck the boat was practically new and I thought it worth the shot. Shockingly to me, they sent me a brand new ice box with some new brackets to fix the problem. I didn't have to haggle with them, did next to nothing to convince them that it was not a user problem and they seemed more than happy to help me out. They may not make the fanciest boats but they make the pickup trucks of boats in Alaska and with customer service like this they have a very high probability of getting my business again.
Its rare these days to find a company that not only stands behind their product but the products they use when outfitting their boats. Just wanted to say thanks Hewescraft for the great service and support.