This post is to talk about super bad service I received from a Yamaha Dealer located in anchorage (I will not post the business name) but let me tell you what happened to BOTH my 2004 660 Grizzlies.
I took both wheelers in for service (valve adjustment, carb check, etc) back in Mar 2010 before the summer season got to going hard. I figured after 5+ years of no trouble I better get them tuned up so I do not start having trouble .....Mistake #1.
I used them a little over the summer and they ran ok but I really do not RUN them enough to give it much though. Then the trouble stated........ I took them to the Lake Louise area during Caribou hunting and had a bad time trying to get them to run but after 20 minutes and getting good and hot they seemed to run ok. The next weekend I when to Summit lake area for round two of Caribou hunting. I stated both of them and backed them off the trailer but was having the same problem as the week before, running while they were cold.
Ten minutes into trying to warm them up, one of them died and would not start. When I pulled the plug it was so Carbon filed that I know the carbs were set totally wrong. After wasting almost 2 hours of hunting time (unloading, working on them, and loading back up, moving to spot we could hunt on foot) I figured I would call my favorite Yamaha dealer. I called service department and talked to service manager who said bring them in and he would see what he could do to make it right.
One week later I called and they said that both carbs were adjusted wrong and that the one needed the valves adjusted. He said whoever was in there last did not do the job correctly. I let him know that is department was the only one to ever put a wrench to those machines.
I picked them up today and the invoice was for $290 because the carbs were out of adjustment. (they only warranty 60 days on there labor) I said you adjusted them less then 100 miles ago.
He said I had over 500 miles on the one machine. The Mechanic said I must have kids were out riding and I did not know what they were doing. I said no way there was 500 miles on it since the service in Mar 2010 and said they must have been out joy riding, the computer was screwed up or something was wrong with the odometer. Then the manager, service tech, and dealer manager started laughing saying my kids were trashing my machines. (My son is 26 years old, a slop worker and lives with his girlfriend in Anchorage). I went out to the machine and check the odometer: guess what I found, they set it to Kilometers. When we put it back to MPH the machine had 30 miles on it since they last adjusted the valves and carbs. Then the dealer manager said I did not run my machines enough and the gas we have today is only good for three weeks max. in the lower 48, the gas goes bad faster. But not to worry car owner, you car has fuel injection and the fuel is keep under pressure and that is why is does not go bad in your carů. I learned something today.
SOME PEOPLE WORK IN POSITIONS WHO DO NOT HAVE A CLUE. I highly suggest you take your machines elsewhere. Screw them. If you need to see invoices with work done or the name of the dealer, PM me and I will talk more specifics in private.