Last weekend my buddy and I made the trip from Fairbanks to Valdez to fish for halibut after booking a charter through a booking service (I don't want to say their name). When I initially contacted the business I asked if we would be fishing in the gulf as numerous individuals (including their staff) had informed me that the best fishing was in the gulf and the trip was scenic, and they assured me that we would be fishing in the gulf. We boarded the charter on Sunday morning and about an hour into the trip I started talking to the deckhand about where we would be fishing. He told me that we would not be fishing in the gulf, and that this captain never fishes in the gulf. We then went on to have an awful day of fishing (I didn't catch a single 'but over 5 lbs). Simply put, we did not get the trip we paid for, and we feel that we were deceived. I contacted the company several times since via email, but I have not received a response yet. I haven't called them as I can be much more calm via email, and I don't want to blow up on the phone.
My question is this: Is it unreasonable to ask them to remedy the situation? We spent a lot of money on gas, hotel, the actual charter, and time off work. I didn't specify what I thought an appropriate remedy would be, but I'd be ok with a charter on a boat that actually goes into the gulf, or a refund for the charter. What does everyone think?
Thanks in advance.