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Thread: Problems w/ brand new Skidoo

  1. #1
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    Default Problems w/ brand new Skidoo

    I recently bought a 2010 Ski Doo Grand Touring 550 Fan, my first snowmachine. When it arrived, it had 0.4 miles on it. Immediately, it wasn't starting as easily as I thought it would and the RPM gauge was going crazy. After a few tries, both pull and electric start, it would eventually get going...then die....then start....then die...this would happen even after it was warm and had been ran some. I just assumed maybe it was just the concerns of a "newbie" and that some routine adjustments may be needed (i.e. carbs, etc). I called the company I bought it from, they told me not to worry, get the 300 miles on it and have it checked by a dealer.

    It has a little over 300 miles on it now and just returned from the local dealer. After the $300 bill, he adjusted the carbs (as I thought he may) and changed the plugs (i guess it was flooded?). Unfortunately, the starting problems are still there and the RPM gauge is all over the map, sometimes working, sometimes not. They told me it has "low voltage" and that all Ski-Doo's have that?

    Is anyone else having this problem, or did I just spend $8000 in an attempt to buy a "problem free" new sled and get the shaft?

    I'm pretty disappointed, and to be honest, a little concerned. I bought a new sled for the "confidence" it affords, since I plan on making a few 400+ mile trips, and I don't feel that at all. If anything, I am trying not to go farther away from home than I can walk...just in case. What a bummer.

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    Quote Originally Posted by Orelk6x6 View Post
    I recently bought a 2010 Ski Doo Grand Touring 550 Fan, my first snowmachine. When it arrived, it had 0.4 miles on it. Immediately, it wasn't starting as easily as I thought it would and the RPM gauge was going crazy. After a few tries, both pull and electric start, it would eventually get going...then die....then start....then die...this would happen even after it was warm and had been ran some. I just assumed maybe it was just the concerns of a "newbie" and that some routine adjustments may be needed (i.e. carbs, etc). I called the company I bought it from, they told me not to worry, get the 300 miles on it and have it checked by a dealer.

    It has a little over 300 miles on it now and just returned from the local dealer. After the $300 bill, he adjusted the carbs (as I thought he may) and changed the plugs (i guess it was flooded?). Unfortunately, the starting problems are still there and the RPM gauge is all over the map, sometimes working, sometimes not. They told me it has "low voltage" and that all Ski-Doo's have that?

    Is anyone else having this problem, or did I just spend $8000 in an attempt to buy a "problem free" new sled and get the shaft?

    I'm pretty disappointed, and to be honest, a little concerned. I bought a new sled for the "confidence" it affords, since I plan on making a few 400+ mile trips, and I don't feel that at all. If anything, I am trying not to go farther away from home than I can walk...just in case. What a bummer.
    Well, lot's of Toyota Owners share your grief. Seems like all the foriegn made vehicles are having too many problems nowdays. Sounds like you are getting Lip Service from your dealer, because they probably don't have a 'fix' for it. I don't think a tach is necessary anyway, so that shouldn't be a problem for you. I would disconnect it and change out all the light bulbs, to American Made ones. It has fixed some SkiDoo problems in the past. Strange as it might seem, the lighting coil can affect the primary ignition coil. Troubleshooting from a distance is all but impossible. Thanks for getting the word out though on what you are faced with.
    "96% of all Internet Quotes are suspect and the remaining 4% are fiction."
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  3. #3

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    I'd have the dealer get it fixed right away, sounds to me like they are just buying time until the warranty runs out. All Ski Doo's don't have a low voltage problem, neither one of ours does and all my friends that own Doo's don't have that problem either. Who did you buy it from?

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    I'd be standing out front with a sign talking to everyone that walked in if that's all the better service the dealer is giving you. Maybe contact Ski-doo directly and see if that gets you any traction. Bummer.

    KK

  5. #5
    Member byrd_hntr's Avatar
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    Default Sounds like a dealer run around.

    I would be raising heck with the dealer and calling BRP. This does not sound right. I would also check out dootalk.com (forum section) and look at the toubles the 550 F has had this year and make sure you didn't get one of the engines that burn down.
    I'm going to ctrl-alt-delete you so hard your mama's computer is going to reboot.

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    I agree on the dealer run around, once they get your money. Not much of choice, either. One sled my friend picked up this fall had the front shocks installed upside down I have safety recall notice for mine, I,m just holding my breath, They can do it right, Let us know what happins, if you find one that treats you right. All of us will be lined up at his door.Hope turns out well for you.

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    I probably should have included that I live in Bethel. So, getting my sled back to the dealer is difficult. The Skidoo dealer out here is GREAT, and I really do think he did his best to figure out whats going on. I went back there today and got a chance to sit and talk with him for a minute. Here's what he found:

    1) He felt that there was a problem, and had 2 other employees drive the machine as well. They agreed. In total, they put about 20 miles on the machine before giving it back to me.

    2) The engine seems to be "running hot", as some paint has melted off. This is EXTREMELY concerning!

    3) He tried some adjustments, cleaning the carbs, "opening the jet" (i have no clue what that means) but he admits that at this point the solution to the problem is a total guess. He's had other 2010 GT's come in with ignition coil problems as well as one that needed a brand new carb, and it was brand new.

    4) He's committed to helping me through this. My local dealer (with whom I DID NOT buy, since he didn't have the sled I wanted in stock) said that if I'm getting the run around with the dealership I bought from, he'll help me out with Ski-Doo and "make things right".

    I believe I will still contact the dealer I bought from as well as SRP in order to "cover my bases".

    This whole deal just sucks. I've been in Alaska 7 months, this is my first machine and I was really counting on it to "get me out there" so I could experience what this area has to offer.

    I suppose it "sucks" for Ski Doo as well. I was using this sled as my "test" to see how the wife and myself were going to like snowmachining. We both LOVE it....which of course means there's going to be more than a few more sleds in our future. Not sure I'll go with Ski Doo next time...we'll have to see how things work out with this.

    Thanks for your help and letting me vent. After buying the machine, it showed up here in Bethel and it was 45 DEGREES...all our snow melted and it just had to sit in the garage for 5 weeks...only to have this happen when we finally did get some snow. I'm a little frustrated.

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    Member cjustinm's Avatar
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    i definately sympathize with you on this. i had a machine shipped from anc. to kotz brand new with the check engine light on the first time i pulled it. However, it was a polaris machine and have to say the dealer out of anc stepped up and payed the shipping to send it back to be looked at. come to find out there were some sensors either faulty or not hooked up properly. I was very satisfied with how it turned out. On the other hand my friend bought a skidoo from a place that when his coil went out after 100miles wanted him to pay all the shipping and would not send him the replacement but wanted the whole machine. so the shipping was way more than the part. he called a dealer in fairbanks and they sent him the part without problems and he sent them the faulty part plain and simple. For these reasons i might shy away from certain dealers and i hope the dealer you bought it from (prob where my buddy got his skidoo) makes things right and if it cant be fixed offer you maybe a new machine. It sucks having an 8k dollar lemon. glad to here bethel is trying to help you out. good luck

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    Default friend wth same problem

    Quote Originally Posted by Orelk6x6 View Post
    I recently bought a 2010 Ski Doo Grand Touring 550 Fan, my first snowmachine. When it arrived, it had 0.4 miles on it. Immediately, it wasn't starting as easily as I thought it would and the RPM gauge was going crazy. After a few tries, both pull and electric start, it would eventually get going...then die....then start....then die...this would happen even after it was warm and had been ran some. I just assumed maybe it was just the concerns of a "newbie" and that some routine adjustments may be needed (i.e. carbs, etc). I called the company I bought it from, they told me not to worry, get the 300 miles on it and have it checked by a dealer.

    It has a little over 300 miles on it now and just returned from the local dealer. After the $300 bill, he adjusted the carbs (as I thought he may) and changed the plugs (i guess it was flooded?). Unfortunately, the starting problems are still there and the RPM gauge is all over the map, sometimes working, sometimes not. They told me it has "low voltage" and that all Ski-Doo's have that?

    Is anyone else having this problem, or did I just spend $8000 in an attempt to buy a "problem free" new sled and get the shaft?

    I'm pretty disappointed, and to be honest, a little concerned. I bought a new sled for the "confidence" it affords, since I plan on making a few 400+ mile trips, and I don't feel that at all. If anything, I am trying not to go farther away from home than I can walk...just in case. What a bummer.
    I have a friend who has the same problem last week. It was the ignition coil and the dealer changed it wth no cost. (under warranty)

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    Quote Originally Posted by Moosehead52 View Post
    I have a friend who has the same problem last week. It was the ignition coil and the dealer changed it wth no cost. (under warranty)
    Interesting, assuming your buddy has the 550F, that's 3 of the 6 2010 Skidoo 550F that I've know of that have had ingnition coil problems.

    The "silver lining" to all this, is that as a first time owner...I didn't know ANYTHING about snowmachines. To be honest, vehicles have never interested me in the least....I was never a "car guy". Since this has been going on I've read and read and read about how these things work and have gained a better appreciation for the whole deal...furthermore, I'm a lot safer out there knowing a bit about that machine I'm riding.

  11. #11

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    The problems with the 550 fan have been on other forums as well. My approach would be to would be to start a blog on the subject, try to get the names of enough victims of Doo's practices and then start a class action. Ski Doo ought to be forced to do the right thing and put all new engines in these problem 550 fans.

    The problem with a new Alaska resident living in a small town is that you might be shy at making waves, etc. Don't be. Raise hell over it. Your dealer has the obligation to fix the problem if you bought the machine there or not. Sorry, and good luck...

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    Default reading

    http://www.dootalk.com/forums/index.php?&&CODE=00 If you haven,t alreadyfound this site. Some of the best reading you can find on the Doo machines.

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    Default another nail in the coffin

    This is why I went back to arctic cat. Trouble free since that day!!!!!!!

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    Default Solution?

    So what do you guys think is a reasonable solution to this problem? I'm concerned w/ 3 things: 1)RPM gauge problems 2)Starting problems 3) "Hot" engine w/ black plugs "possibly with metal" in them

    Most of all, I'm concerned with the engine running hot. The paint is melted off....which I don't care about....but "what if" there's engine damage. I can only assume that there's a middle ground between a completely normal engine and a blown engine? Correct? Basically, I don't want to take this thing back to the dealer, have them open the jets and give me back a damaged engine.

    I want a new engine.

    Does this sound like an absurd request? The way I see it, everybody wins if BRP sends a new engine out here to Bethel. Since the dealer I bought the machine from can't diagnose problems over the phone (obviously), they would need to have it shipped back. It cost me $775 to get the thing shipped out here. So, with that math $775 to Anch, $775 back to Bethel again...they are $1550 PLUS the mechanics time and whatever parts are needed to "repair" the machine...and I'm still worried about my potentially damaged engine. Why wouldn't BRP just send another engine out here and have the dealer replace it out here. I'd be happy with a new engine, and they would save some money, right?

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    Definitely a new motor with possible metal on the plugs.
    Should have no expense with the warranty.
    Sled was not set up right from the beginning.

    Feel your pain as i am going through the same thing with my outboard.

  16. #16
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    Quote Originally Posted by Orelk6x6 View Post
    So what do you guys think is a reasonable solution to this problem? I'm concerned w/ 3 things: 1)RPM gauge problems 2)Starting problems 3) "Hot" engine w/ black plugs "possibly with metal" in them

    Most of all, I'm concerned with the engine running hot. The paint is melted off....which I don't care about....but "what if" there's engine damage. I can only assume that there's a middle ground between a completely normal engine and a blown engine? Correct? Basically, I don't want to take this thing back to the dealer, have them open the jets and give me back a damaged engine.

    I want a new engine.

    Does this sound like an absurd request? The way I see it, everybody wins if BRP sends a new engine out here to Bethel. Since the dealer I bought the machine from can't diagnose problems over the phone (obviously), they would need to have it shipped back. It cost me $775 to get the thing shipped out here. So, with that math $775 to Anch, $775 back to Bethel again...they are $1550 PLUS the mechanics time and whatever parts are needed to "repair" the machine...and I'm still worried about my potentially damaged engine. Why wouldn't BRP just send another engine out here and have the dealer replace it out here. I'd be happy with a new engine, and they would save some money, right?
    Doesn't matter where your dealer is, it is under warranty and warranty service can be performed by any Ski-Doo dealer. Stealerships in Bethel do pull this shyte, telling you they cannot work on it since you didn't buy from them. They are liars. Also, they'll tell you they have to work on machines people bought from them before they'll work on yours...all of it shyte. If they won't work on it or try to delay you then you need to start screaming to Bombardier. OR start screaming to your dealer about a lemon and ask for your money back, then do the right thing and buy a Polaris.
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    My understanding is that a dealership that refuses to provide warranty work on equipment not bought from them can have their dealership revoked. I suggest you get in touch with BRP/Skidoo and tell them what has been going on. They have the leverage to force the local dealer to solve your problem.
    "If snowmachiners would adopt the habits of riding one at a time and not parking at the base of avalanche prone slopes, the number of fatalities would likely be whittled by at least a third, if not by half." ~ Jill Fredston, in the book Snowstruck, In The Grip Of Avalanches.

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    Quote Originally Posted by Akres View Post
    Well, lot's of Toyota Owners share your grief. Seems like all the foriegn made vehicles are having too many problems nowdays. Sounds like you are getting Lip Service from your dealer, because they probably don't have a 'fix' for it. I don't think a tach is necessary anyway, so that shouldn't be a problem for you. I would disconnect it and change out all the light bulbs, to American Made ones. It has fixed some SkiDoo problems in the past. Strange as it might seem, the lighting coil can affect the primary ignition coil. Troubleshooting from a distance is all but impossible. Thanks for getting the word out though on what you are faced with.
    w t he double tooth picks are you smoking? Toyotas and the parts in them are built right here in the good ol' USA. Government Motors can't say that of course. The socialist motor company that couldn't stay away from the bailout, is either built in Canada or Mexico, its just assembled here. I'll take a Toyota and a skidoo any day. Skidoo is the only snow machine company in n. America that builds their engines on this continent and not asia. Now then the dealer that sold the sled, if its the same outfit as I dealt w/ (they have a shop in ER and wasilla) I feel the pain. they sold me what they called a demo jet ski, that they just demonstrated on Wasilla lake, and never was in the salt, I learned the real truth later, the machine was actually rallied by a salesman that took it down to Seward!

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    Did you get it from Alaska Mining & Diving? Bummer

    If you got it from Team CC in Eagle River or Wasilla I would be very suprised if they don't take care of you on this. It is brand new! They have always treated me great!

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    Just to clear things up, I'm not angry at my local dealer or the dealer in Anchorage whom I bought this machine from. Just bummed that my new machine doesn't work right.

    At this point I'm waiting for a response from the general manager of the company I bought from in Anchorage. It's been about a week. After calling Sales, I was transfered to Service. Service sent me to Finance where I was to start discussion on an extended warranty. I told Finance that I didn't want an extended warranty and I was immediately transferred to the general manager. To tell you the truth, I got the the GM faster than I thought. All my contacts with the company are documented and I'm just "going through the process" at this point.

    Update to follow after I call again on Monday.

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