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Thread: Rivers West Gear- POOR WARANTY

  1. #1
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    May 2008
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    Default Rivers West Gear- POOR WARANTY

    I bought the new Rivers West (Silver Edition) jacket and pants this last fall at Sportsmans Warehouse. I have taken them on two hunts and work the jacket a few times around town.

    The zipper is now falling off the jacket. I looked on the Rivers West web site and was happy to see they have an "un-breakable" waranty. The web page says if anything goes wrong with any of thier products within the first 12 months it will be repaired or replace free of charge.

    http://www.riverswest.com/hifi_fabrics.html

    I called them this morning about the zipper falling off the jacket. They say there warranty is only valid with a reciept and will not repair the zipper unless I pay them to do so.

    I understand they don't want to be repairing 3 and 4 year old jackets for free, but this is a new jacket they just came out with in the last year and only arrived in AK last fall.

    Very poor customer service if you ask me.

    I also would not buy anther one of thier products after having the zipper failure with very little use.

    Has anyone else had any experience with this company?

  2. #2

    Default

    I had an older River's West jacket and the zipper began to fall off as well. After I got an Under Armour coat I stopped using the River's West jacket and gave it to a buddy. He had the zipper replaced here in town.

    I have not delt with the company first hand, but I can tell you the Under Armour cold weather jackets are 10x's better than anything I've seen from RW.

  3. #3
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    Default Which Under Armour coat?

    Quote Originally Posted by Water_Gremlin View Post
    I had an older River's West jacket and the zipper began to fall off as well. After I got an Under Armour coat I stopped using the River's West jacket and gave it to a buddy. He had the zipper replaced here in town.

    I have not delt with the company first hand, but I can tell you the Under Armour cold weather jackets are 10x's better than anything I've seen from RW.

    Which jacket did you end up getting? The Idylwild or the Gunpowder?

  4. #4
    Moderator LuJon's Avatar
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    Mar 2007
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    Default

    So the moral of the story here is, if you want crappy gear that costs a fortune and falls apart in less than a season, go with sitka over rivers west. At least they honor their warranty!

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