Rivers West Gear- POOR WARANTY
I bought the new Rivers West (Silver Edition) jacket and pants this last fall at Sportsmans Warehouse. I have taken them on two hunts and work the jacket a few times around town.
The zipper is now falling off the jacket. I looked on the Rivers West web site and was happy to see they have an "un-breakable" waranty. The web page says if anything goes wrong with any of thier products within the first 12 months it will be repaired or replace free of charge.
I called them this morning about the zipper falling off the jacket. They say there warranty is only valid with a reciept and will not repair the zipper unless I pay them to do so.
I understand they don't want to be repairing 3 and 4 year old jackets for free, but this is a new jacket they just came out with in the last year and only arrived in AK last fall.
Very poor customer service if you ask me.
I also would not buy anther one of thier products after having the zipper failure with very little use.
Has anyone else had any experience with this company?
I had an older River's West jacket and the zipper began to fall off as well. After I got an Under Armour coat I stopped using the River's West jacket and gave it to a buddy. He had the zipper replaced here in town.
I have not delt with the company first hand, but I can tell you the Under Armour cold weather jackets are 10x's better than anything I've seen from RW.
Which Under Armour coat?
Originally Posted by Water_Gremlin
Which jacket did you end up getting? The Idylwild or the Gunpowder?
So the moral of the story here is, if you want crappy gear that costs a fortune and falls apart in less than a season, go with sitka over rivers west. At least they honor their warranty!