so we sent a pair of Swarovski 8x42ELs back to them as they were dragged behind a four wheeler, tearing the rubber cover, ripping off the focus knob and doing sundry other damage...they still worked and the customer used them sucessfully on a trophy hunt.
Swarovski got them September 24. We got them back today, 6 days later, completeley rebuilt.
No charge. Not even shipping.