Out of curiosity, has anyone had to put LL Bean's warranty to the test on a pair of Waders?
From their website: "From kayaks to slippers, fly rods to sweaters, everything we sell at L.L.Bean is backed by the same rock-solid guarantee of satisfaction. It's been that way since our founder sold his very first pair of Bean Boots in 1912. Today we're proud to continue the tradition – by offering quality products and standing behind them. Of course, we want you to be the final judge of quality. If you're not satisfied with your purchase, we'll replace it or give you your money back. It's that simple."
I recently sent a pair of Orvis waders back to the company for a slow leak. After about a month, I received them back from the company with no note or repair. After my third phone call to their customer represenative, I was told that their "Orvis 100% Customer Satisfaction" policy does not apply to their waders...and that a repair wasn't possible since they were made overseas.
It was upsetting to get this feedback from Orvis. For me, it was an expensive purchase. For the type of money that I paid for these waders, I guess I expected better problem solving on the part of their customer service.
So this post isn't so much to gripe about Orvis, but to ask about LL Bean. I did call Bean, and they told me that if I wasn't satisfied, I could return them for repair or replacement. Has anyone on this forum bought/used/broke a pair of Bean waders and attempted to return them? If so, what was the result?