This post is intended serve as a warning to others about the terrible treatment and poor customer service that is to be found at ***********.
About two months ago I bought a new Grizzly 700fi EPS with a two place trailer, full skid plate package, winch, plus all labor for installation paid in full.
First off, it took a rediculous 1.5 months to get the skid plates in stock. When I finally got a message that the skid plates were in I immediately made an appointment for their installation. I called two days in advance and made an appointment for Friday morning - August 22nd. I dropped my Grizz off at 9:30 am Friday morning. I checked my cell phone several times but no messages about my quad. When I got off work at 10:30pm I discovered that nobody called me all day Friday to inform me that my 4wheeler wouldn't be done on the 22nd.
I called to check on things this morning - Saturday August 23rd - and was told that nobody knew my quad was supposed to be worked on yesterday. They said it would probably be done today. At this point, as I'm leaving for a moose hunt tomorrow (Sunday) morning, and I work all day today (Saturday), my contempt is really starting to build...
I informed the person on the phone that I needed to know when it was done ASAP because I had to work all day and couldn't be away from work waiting on a machine that wasn't finished.
I called several times throughout the day to check on my quad. Every time I called the person speaking was rude and short with me. I was told that I would be contacted when my ATV was finished. This is very important because (as previously mentioned) I was working so I can't take off to wait a long time. At 4:45pm (they close at 5pm) I called again and was told that my ATV had been done for 30 minutes! Nobody ever called me as promised to let me know the job was completed.
When I arrived to pick up my ATV, the *******s there had the gall to question whether I had paid for the labor. They had my bill of sale which clearly stated that I paid for 3.5 hours of labor, but they still questioned whether I should pay more! Luckily my salesman was there to straighten things out.
As I'm sure you can understand, nobody should be forced to endure this extremely poor level of customer service. Situations such as this are completely unacceptable. Needless to say I am very upset and because of the terrible customer service I received I will no longer consider ********** for any future vehicle purchases service or parts.
If any of you out there are in the market for Yamaha products and you place value in honesty, customer service, and being treated with respect, you should highly consider spending your money elsewhere.