I am looking for some advice on a problem I am having with a Ruger Hawkeye Alaskan I bought back in Feb. When I first bought the rifle, I handloaded ammo for it (full length sized, trimmed to correct length, OAL was good, etc). I went to function check the rifle to see if the ammo fed properly, etc. Did not shoot it at this time. Well, throughout the function checking, I noticed that the rifle scratched/dented the brass very badly, enough so that I would not consider them safe to load a second time. Also, once out of every 10 times or more when I would load the full 3+1 in the gun, the second shell would fail to feed. The bolt would not catch the rim of the shell enough to push it in to the chamber. Well, I have now sent the rifle back to Ruger twice, and it is still doing it. Still scratching shells and still failing to feed. I have to be very careful how I load the mag to make sure it works right. But that is not something I want to deal with on a rifle intended for dangerous game. Maybe if I was shooting prairie dogs I wouldn't mind--MAYBE. It looks to me like there is quite a bit of slop in the mag spring and follower that sometimes allows the rear portion of the top shell to drop below the level of the bolt, and that is causing the feeding problem. I have no idea what is causing the scratching. What do you all think I should do? I hate to send it back and lose another 2 months waiting. I have not even put the first round through the gun in the 5 months that i've owned it. Is there any possibility of Ruger refunding my money so I could buy a different brand? At this point that is what I would prefer to do. I'm getting pretty P.O.ed at this point. Thanks for any advice you can give me.