I purchased a new pair of 8x42 Leupold Wind River Mesa Binoculars last fall. They have these cheesy plastic eye relief knobs that screws in and out depending on if you wear eyeglasses. Since I don't wear glasses, I always leave them all the way out. Now one of them has cracked and everytime I go to look at an animal, I have to remember to screw it back out or the view is messed up. I've sent 2 emails to Leupold asking if they can fix it, but I've never got a reply. I've always been a BURRIS supporter, and will never ever buy Leupold again based on their wonderful customer service. Don't get me wrong, the bino's are great except for this little problem, but if they won't talk to you after the sale, then they must not need my business anymore.