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Thread: Leica Customer Service

  1. #1
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    Default Leica Customer Service



    Leica Customer Service


    I thought I would take a moment to create a post in reference to Leica's Customer service improvements in 2018.


    Those of you who know me, and read my 2018 SHOT Show report may recall reading:
    "We discussed customer service as this has been a hot button topic. Last year they tripled the staff and in 2018 they will be doubling that. They are putting Care back into Customer Care. When any product is sent in for service the customer will be contacted in 1-2 business days. They are on a mission to be #1 in service. So happy about this."


    As you may or may not know I spend a few hours a day interacting on various forums. This is a follow up post from one of the numerous hunting forums on the web:


    Amazing service from LEICA
    Please take a moment to click on it and read it through.


    Now, I am in no way saying that this is how every service interaction is or will be. What I am saying is that obviously, Leica has been stepping up and as stated in my January SHOT Show report, "They are putting Care back into Customer Care"


    Just thought it was worth sharing. As always, feel free to reach out to us about any product or brand we handle, whether you purchased it from us or not. We are here to assist.


    Have a great day.
    Thank you for your continued support.
    If there is anything else that I can assist you with please let me know.
    Doug
    Camera Land
    720 Old Bethpage Road
    Old Bethpage, NY 11804
    516-217-1000, 212-753-5128
    Please visit our web site @ Cameras,Binoculars, Spotting Scopes, Rifle Scopes | Camera Land NY
    Long Islands Largest Camera and Sports Optics Superstore
    If there is anything I can answer for you or assist you with please let me know.
    Thanks and have a great day,
    Doug
    Camera Land
    1-866-9-optics
    1-516-217-1000
    gr8fuldoug@aol.com

  2. #2
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    Doug, if Leica's customer service rises to the level of yours, they will do exceedingly well. I emailed you and received an email back in a few hours with the information necessary to contact Leica Customer Service. Thank you.

  3. #3
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    Quote Originally Posted by akgriz View Post
    Doug, if Leica's customer service rises to the level of yours, they will do exceedingly well. I emailed you and received an email back in a few hours with the information necessary to contact Leica Customer Service. Thank you.
    For any company to equal our customer service is a tall order
    I believe Leica is close
    If there is anything I can answer for you or assist you with please let me know.
    Thanks and have a great day,
    Doug
    Camera Land
    1-866-9-optics
    1-516-217-1000
    gr8fuldoug@aol.com

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