I wanted to alert everyone about a recent problem with Kuiu. First, let me say, I love their gear. The quality and function are not in question. What is in question is the fact they have outgrown their business plan.
Joyce ordered some Chugach Rain gear including the jacket, pants, and gaiters on August 24th. The jacket and gaiters were sent out and the pants are backordered. We have patiently waited for an email outlining the expected shipping date for the pants and had received none.
On November 22nd I sent an email asking if the pants were ever going to be sent. A robo reply came back from customer service stating they were very busy and would reply in 1-3 days. On Day 4 (November 26) I sent another email. In the email I outlined how much I liked their gear and how their business has grown by word of mouth and could suffer from the same word of mouth.
I received a detailed email today outlining their problem.....
"It's absolutely your choice on whether or not to stick out the waiting game for your backordered item(s). The rapid growth we have experienced over the past few years has been far beyond what was ever expected, and we are doing our best to coordinate ways to get ahead of demand."
We will likely wait for the pants at this point but I couldn't help wondering what happens to those that are buying last minute gear for a hunt.
The other disturbing fact for me is that I have received mailers and emails from KUIU continuing to advertise these products, including the Chugach pants, for sale at 25% off.
I just wanted to warn everyone of this issue.
Jim (and Joyce)