My hat is off again to Avery Outdoors their customer service is top notch! Not the first time an issue has come up where I contacted them with problems with one of their products. Quickly and without question they have taken care of all issues. I Bought a set of Canada Goose Shells with the removable heads last week. Take them out and on the first hunt one of the heads goes into the shell tight and doesn't want to budge. Upon trying to remove it in the 27 degree temperatures the base of the head breaks off. Sent pictures of the head and the receipt on Friday they respond this morning, saying a replacement is in the mail. Thanks again to Avery.