I bought a pair of Lowa's from them a couple of weeks ago. Try as I may to break them in they were just a tad tight, especially the left foot. (Could of had something to do with dropping a 2x12x16' Doug Fir plank from 14' up and smashing the foot that never got fixed.) So I took them in yesterday to see if they could stretch them. Sure, can do. I went back to pick them up, money in hand to pay for the work. Nope, free, no charge. Great to see a small company doing great customer service. I am starting to believe that even though the costs might be higher at locally owned business, the service is much better as is the knowledge of the products.