My eldest son(Glauchester Ma.) buys his youngest son a Bearcat with 4 digit serial number. He is killed in a motorcycle accident a month later. Daughter-in-law moves back to Illinois and wants to give this handgun to the boy but, it hasn't been converted(safety block etc.) by Ruger. I call Ruger and tell them it's been modified with adjustable sights. I They say send it to factory for refit? I'm not sure about a younger grandchild(12) using such a pistol, I remove all the orginal parts for safe keeping. Call a couple of weeks later and tell me that they refuse the work because of the drilling of topstrap for sights. Offer us a new gun but, boy wants gun his dad bought for him.
Now, I'm POed. Why didn't they tell me this in the first place???
Always heard good stuff about their customer service but, I feel this isn't good relations with customer.