Sent in my Swarovski Binoculars to have the eye piece repaired. I had to make an online service request and they received them on 11/29/12 and didn't send them out until 1/16/2013. What they stated would be a really simple job sat there for over 6 weeks. This was past the initial return date they gave me by a couple weeks and I thought that was too long. When I spoke to them they claimed they were behind because of the holidays and snow storm and were unapologetic. Hopefully they won't get lost in shipping - I still have a caribou tag I would like to fill once I can see them again!
Much better service in the past from Leupold but it's hard to beat the Swarovski performance - Fortunately they rarely need repair.