I wanted to give any unsuspecting boat owners in the Anchorage area who may be desperate to get their boat back in the water to not make the same mistake that I did and take my boat to ............................... off of Old Seward and 74th. Unfortunately those that have needed marine work done in the short summer season up here know how hard it can be to get work done in a timely manner; it’s the nature of the beast in Alaska. Well, after calling around the anchorage area to all the recommended major shops and was told of the realistic wait times to get in their cue I (unfortunately) decided to give ........ my business because I was impatient, knew that my mechanical motor issue was relatively minor and ....... assured me they could get to it and turn it around in a week depending on parts availability. Well what ensued for the next three weeks ran the gamut of poor shop and mechanic horror stories: exceeding originally quoted estimates (by a factor of two), performing the unapproved work without approval, stringing me along (“oh sure we’ll get to it tomorrow”), failure to properly diagnose or diagnose at all, performing work that does not fix problems/symptoms, and quoting additional repair work that was three times the cost of other shop estimates.
Below is a summary of issues:
- Took nearly 2 weeks to begin diagnosing when said they would do it in under three days
- Took nearly three weeks to perform an unnecessary carburetor gasket replacement
- Originally quoted $400 for carburetor work. Unapproved bill was $800 for replacement gaskets only, not even a complete rebuild when I picked it up!
- Boat had numerous new scratches in hull, some went through the gel coat (I cleaned and polished the day before dropping it off so was intimately familiar with all existing surface damage.
- Carb/spark arrester wasn’t even put back together when I told them I was going to pick it up. And they then tried giving me back the boat without the spark arrestor cover with engine information.
- Cut my trailer hitch lock without even an apology or a cheap replacement.
- Quoted an additional $1900 for an intake manifold gasket replacement, with no certainty this would solve my symptoms.
So the long and short of it I have burned nearly a month of precious boating time and last but not least I have nothing to show for it but a couple new gaskets, 800 bucks lighter and still needing work done.
Thought I’d share some of my pain and prevent others from similar experiences. Don’t be so impatient like me and itching to get back on the water