Do you guys remember that terrific tackle shop in the basement in midtown? The place that had everything and the most knowledgeable and friendly people who were happy to help you. People who were passionate about fishing and customer service. It was the only place I used to go for tackle.
Somebody using the same name moved upstairs but all those great people are gone and they don't seem to carry that much of what I need anymore. The checkout people don't even know the words thank you and if you try to get help at the back counter plan on standing there for 10 minutes or so before you are even acknowledged.
It is a real shame I like spending my money at a locally owned company but unfortunately now I find myself spreading my business around to the big box stores including the one known for the "cheap Chinese crap" and they actually have more friendly customer service.