My kids went together and bought for me a new Remington model 7 Predator in 22-250 for Christmas. Much to my dismay I just boxed it up and sent it back to the factory.
They say that they test fire their guns before they leave the plant but I seriously question that. The bolt on my new gun is badly flawed. The race or groove that is cut for the purpose of holding the extractor ring appears to be too shallow and most of the ring is protruding into the area where the base of the cartridge sits. The first round that I chambered made think that my reloads were not fully sized. However I had a few factory rounds with me and they were the same. It took excessive forward pressure on the bolt while pushing the handle down to get the bolt to close on the round. All ejected ammo whether fired or not show brass shaved off around the base of the cartridge and though the gun has only fired a few rounds the bolt face has taken on more brass than guns that have had thousands of rounds through them.
My first call to Remington resulted in the customer service agent taking my email address and telling me that they would email detailed instructions along with a UPS sticker to ship the gun back to New York. A couple days later and another phone call to customer service and I had what I needed to return ship the gun.
Customer service tells me that I should have my gun back in two to three weeks. I'm holding my breath.
Have any of you dealt with Remington customer service and if so how were you treated and more importantly did you get satisfactory work on your gun?
I have a bad feeling that they are just going to remove the excess metal with a dremel tool or such rather than making it fit correctly.
This will be the third Remington in a row that I have acquired new that came with a flaw. The other two being a 597 with a funky looking Tallo stock that wouldn't shoot 10 rounds into a pie plate at 50 yards and an 1187 that liked to let 2 or three rounds off with one pull of the trigger. The model 7 was a gift so I am going to endure being under the mercy of Remington's repair shop. The other two guns went back to the retailer that sold them to me.
Buy American used to cary some clout! However I have not seen that with much stuff pertaining to shooting sports and it's a shame!