I have a Sitka Traverse Zip-T that the stitching started to unravel after i washed it for the first time. Sitka has a lifetime warranty on workmenship, so I emailed them and asked them if I could exchange it. I sent 4 different emails over a period of 5 weeks before I finally got a reply. The gentlemen stated that they would exchange it for a new one and gave me a return authorization number. I boxed it up and Fedexed it back along with the return authorization form. That was 3 weeks ago and I have not heard from them. I sent them an email the other day and still no reply. Not too happy with their customer service. Just wondering if anyone else has had similar problems with Sitka or perhaps this is an isolated incident. I have a lot of Sitka gear and really like it. However, if their customer service is this poor, I am inclined to not continue purchasing Sitka. There are a few competitors out now that have equally or better gear and would be worthy of trying after a sour taste with Sitka.