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Thread: Great Customer Service!

  1. #1
    Member jaydog's Avatar
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    Apr 2007
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    Default Great Customer Service!

    Just a quick note of praise for RCBS Customer Service. I had ordered a set of RCBS .45/70 dies (thru Midway) knowing that the stock seating plug was for a round nosed bullet. I figured I'd call RCBS and order a flat seating plug. When I called RCBS they simply asked what I needed, and then took my address and said , "it's on it's way at no charge - a full set of three seat plug profiles".

    Crazy good customer service. That's the way to build brand loyalty!

  2. #2
    Member pinehavensredrocket's Avatar
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    Jul 2007
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    Default customer service

    thanks for posting your good experience with RCBS! repeat business is a requirement for any company to make a profit, and in truth most of these folks are just good people. i have had similar results working with suppliers to resolve a problem, and sometimes don't take the opportunity to report it. recently cabela's customer service surprised me with a full replacement, when case lube ( 3 cans of aerosol ) were defective. thanks cabela's!
    happy trails.
    jh

  3. #3
    Member Smokey's Avatar
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    Default

    Perhaps there is hope for America yet!
    When asked what state I live in I say "The State of Confusion", better known as IL....

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